Return & Refund Policy

Last Updated: 6/01/2026

Thank you for shopping with Paradermis. We value your satisfaction and strive to provide high-quality products. Please review our return and refund policy carefully before placing an order.

Order Cancellation

Orders may be canceled within 12 hours of purchase. Once production or processing has begun, orders cannot be modified or canceled.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include:

• Your order number
• A description of the issue
• Clear photographs showing the product and packaging

After review, we will provide a replacement or issue a full refund at no additional cost.

Face Masks and Beauty Products

For hygiene and safety reasons, all face masks, skincare products, cosmetics, and beauty items are final sale and cannot be returned or exchanged once delivered.

Refunds or replacements are available only if the item arrives damaged, defective, or if the wrong product was sent. 

T-Shirts and Apparel

Many of our apparel items are made to order. We do not accept returns or exchanges for:

• Incorrect size selected by the customer
• Change of mind
• Personal preference

Please review size charts carefully before ordering.

If your item arrives damaged, defective, or incorrectly printed, please contact us within 3 days of delivery. We will gladly provide a replacement or refund. 

Accessories

Unused accessories may be returned within 30 days of delivery provided they:

• Are in original condition
• Have not been worn or used
• Include original packaging

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Non-Returnable Items

The following items cannot be returned:

• Face masks
• Beauty products and cosmetics
• Personalized or custom-made items
• Digital downloads
• Gift cards
• Products showing signs of use or wear

Refund Processing

Once your refund is approved, it will be issued to your original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear.

Shipping Costs

Original shipping charges are non-refundable except when the return is due to our error or a defective item.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Lost Packages

If tracking indicates that a package was delivered but you did not receive it, please contact the shipping carrier first. If your package is lost in transit, please contact us and we will work with the carrier to resolve the issue.

Contact Us

If you have questions regarding your order or this policy, please contact:

Email: paradermis@gmail.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST

We are committed to ensuring a positive shopping experience and will work with you to resolve any issues promptly.